Privacy Policy

Effective Date: July 25, 2026

Business Name: Lumen Hypnosis

Website: https://lumenhypnosis.com

Contact Email: thomas@lumenhypnosis.com

Location: New South Wales, Australia

1. Overview

At Lumen Hypnosis, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, store, and disclose your personal information when you visit our website, join our priority waitlist, purchase digital audio tracks, or engage in clinical hypnotherapy services.

We operate in compliance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

2. Information We Collect

We may collect personal information necessary to deliver our services, process digital orders, and communicate with you:

  • Contact Information: Your name, email address, and phone number provided when signing up for our waitlist, submitting a contact form, or booking a consultation.

  • Transaction Data: Payment details and billing information when purchasing digital audio products through our online store. (Note: Financial transactions are processed securely via third-party providers such as Stripe or PayPal; we do not store full credit card details on our servers).

  • Clinical & Consultation Information: Sensitive information related to your health or personal background shared voluntarily during 1-on-1 clinical sessions or intake forms.

  • Technical & Usage Data: Information collected automatically when browsing our site, including IP address, browser type, device type, pages viewed, and general location data.

3. How We Use Your Information

We use your information solely for legitimate business purposes, including:

  • Processing and delivering digital audio downloads.

  • Managing session bookings and waitlist notifications for upcoming intakes.

  • Communicating with you regarding inquiries, order receipts, and service updates.

  • Delivering 1-on-1 clinical hypnotherapy and tailored audio services.

  • Improving website functionality, user experience, and audio store features.

4. Storage & Security of Information

We take reasonable technical and organizational precautions to protect your personal information from unauthorized access, loss, misuse, or alteration:

  • Digital data is stored on secure, password-protected servers using encrypted industry standards.

  • Any clinical notes or intake details provided for 1-on-1 sessions are held under strict confidentiality in accordance with clinical hypnotherapy guidelines.

  • We do not sell, rent, or trade your personal information to third parties or advertisers.

5. Third-Party Service Providers

To run our platform smoothly, we may share relevant data with trusted third-party service providers who assist us in operating our business:

  • Website Platform: Squarespace (hosting and content management).

  • Payment Processors: Stripe / PayPal (secure payment gateways).

  • Communication & Analytics: Email platform management tools and web analytics services.

These third parties are required to handle your data securely and in accordance with relevant privacy laws.

6. Cookies & Analytics

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic. You can choose to disable cookies through your browser settings, though some features of the store or site may not function as intended.

7. Your Rights & Access

You have the right to:

  • Request access to the personal information we hold about you.

  • Request corrections to any inaccurate or out-of-date information.

  • Opt out of marketing emails or waitlist updates at any time by clicking the "Unsubscribe" link in the email or contacting us directly.

To make a request regarding your data, please contact us at thomas@lumenhypnosis.com.

8. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. Updated versions will be published on this page with a revised effective date.

9. Contact Us

If you have any questions, concerns, or complaints regarding our Privacy Policy or data handling practices, please contact:

Lumen Hypnosis

Email: thomas@lumenhypnosis.com

Location: NSW, Australia